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Updated by user Dec 21, 2014

I am modifying my recommendations on how to take action:

File a complaint with the New Mexico Attorney Generals' Office. If you are out of state, you will have to find someone to file a claim for you in small claims court in New Mexico.

Try the National Consumer Law Center. Urge your Congressional representatives to tell the FTC to investigate this company.

I want to say this about Raynaud's disease or syndrome:Like me, some people will self-diagnose themselves as having primary Raynaud's disease based on descriptions on government websites and on the genetic history of their family. They will choose to not pay a rheumatologist for a diagnosis because they know that the only treatment is to keep their hands warm.

Paying money to a rheumatologist to give a diagnosis for the purpose of asserting a claim for a refund is not financially prudent. I believe, CozyWinters.com is purposely creating an obstacle for a claim of false advertisement by not taking a consumer's word that he/she has Raynaud's disease or syndrome.

Original review posted by user Dec 20, 2014

DO NOT TRUST THIS COMPANY. This company cares only about its wallet - not the consumer. Anything you say on their recorded line will be analyzed to argue against giving your a refund. (Don't say much!)

This company's return policy is not at all standard for online shopping companies. It is nebulous and as implemented, it is detrimental to consumers.

I ordered heated socks and gloves. I charged the batteries for adequate time. I tried the products on. They provided minimal heat. The day after I received these products, I called and said they ineffectively provided heat and I wanted to return them. In my discussion with the customer service representative, I surmised this company will deny a full refund, and possibly a complete refund, for any of the following circumstances: (1) you open the box and try on the merchandise; They consider this using the product; (2) you live in a geographical location where they consider the cold to be "extreme"; (3) the product is working as they think it is advertised; however, it is not meeting your expectations. Thus, your idiocincrasies are not their concern, e.g.you experience discomfort from cold on a part of your foot or hand that is not within direct proximity of the heating wires in the gloves or socks. Or, the temperature of the wires is as hot as they determine to be advertised but the ambient air in the product is not warm enough for your needs.

This company advertises its products as being effective for treating Raynaud's. In my case, the products I ordered were not effective. Unfortunately, this company will not take your word that you have primary or secondary Raynaud's. They are creating an obstacle for a claim of false advertisement.

This company is disgracefully ripping off vulnerable people that are looking for hope to cope with debilitating physical conditions. Many of these people will likely be elderly and on limited income.

In addition to complaining on this website, we as consumers must take action. Write the Better Business Bureau. Write the Federal Trade Commission. You can complain online to the FTC about companies that sell products online. Complain to your state's consumer protection agency. File a claim in small claims court. A person can represent him/herself in most small claims courts, if not all, pro se. Go to the National Consumer Law Center website and get educated. You may be able to find a pro bono lawyer on this website. Write your representatives, local politicians as well as state politicians.

Please, do not be passive.

Reason of review: Poor customer service.

Location: Silver Spring, Maryland

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I can't even believe you are taking this as far as you are. I was simply looking for reviews on this company before I purchased and I'm honestly more afraid of you people than I am of them.

I'm serious. This is absurd. There's something seriously wrong with you to take this as far as you have. I understand dealing with crippling diseases, because I suffer from one as well.

Companies have their own policies and maybe all of you people should pay some attention before you purchase. Grow up.

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